Billing and refunds
Penkra uses granular, itemized billing because real service work often combines preparation, follow-up, logistics, third-party fees, and ongoing admin.
Founding subscription
The Ghana founding subscription is GHS 400 per month. It covers access to ongoing operational help, AI-assisted work, and light operator supervision.
The subscription does not include government fees, third-party provider fees, physical logistics, heavy manual fulfilment, licensed professional advice, or paid filing/submission costs.
Itemized billing
Service work, logistics, third-party fees, follow-up work, and other approved costs may be itemized separately.
For ongoing clients, invoices may be consolidated and sent monthly unless another arrangement is agreed.
Third-party and government fees
Government, registry, portal, courier, payment processor, professional, or other third-party fees may be passed through to the client.
These fees are usually non-refundable once paid to a third party, unless that third party refunds them.
Refunds
Refunds depend on the stage of work, costs already incurred, and whether the work can reasonably be reversed.
If Penkra has not started a paid service item, that item may be eligible for cancellation or refund. Work already completed, time spent, filings made, and third-party fees are generally not refundable.
Disputes
If an invoice or charge looks wrong, contact emmanuel@penkra.com with the service request, invoice, and the item being disputed.
We will review the record of work, approvals, and third-party costs before adjusting an invoice.