Terms of service
These terms set expectations for working with Penkra. They are practical operating terms and can be expanded as our services, countries, and payment flows mature.
Service scope
Penkra provides operational support for paperwork, admin coordination, records, logistics, compliance awareness, and related service requests.
Each request may include different work items, third-party fees, timelines, and dependencies. We clarify the scope before work starts where possible.
Client responsibilities
Clients are responsible for providing accurate information, responsive communication, required documents, and timely approvals.
Delays, incomplete details, third-party processing times, government portal issues, and payment delays may affect timelines.
Professional advice
Penkra may provide process guidance, compliance reminders, and administrative support, but we are not a substitute for legal, tax, accounting, immigration, or regulated financial advice unless a qualified professional is explicitly engaged for that work.
Clients should seek qualified professional advice where a decision requires regulated or specialist judgment.
Approvals and submissions
For sensitive, official, payment, or submission-ready actions, Penkra may require client confirmation before proceeding.
We may refuse work that appears unlawful, misleading, unsafe, or outside our operational capacity.
Changes
We may update these terms as Penkra's services mature. Updated terms will be published on this page.